Frequently Asked Questions

Where do your products ship from?

Orders are fulfilled through U.S.-based fulfillment locations. The specific fulfillment location can vary by product and order.

When will my order ship?

Orders are generally prepared to ship within 1–2 business days after order confirmation. This is the normal processing and ship-out window, not a guaranteed delivery window. Carrier transit times vary.

How much is shipping?

Available shipping methods and charges are displayed at checkout based on the items in your cart and your destination. We do not rely on a blanket free-shipping promise.

Do you ship internationally?

Yes. We ship to eligible destinations outside the United States when that destination is available at checkout. Duties, taxes, customs, or brokerage charges may apply depending on local rules.

What is your return policy?

Eligible returns may be requested within 30 days of delivery. Approved eligible returns qualify for free return shipping when you use the prepaid label or other authorized return method we provide. Returns require approval before shipment. See our Returns & Refunds page for complete details.

How do I track my order?

When tracking is available, shipment information will be sent after the order ships. Carrier systems can take time to activate a new tracking number.

What if my item arrives damaged, defective, or incorrect?

Email support@theywouldneversuspect.com with your order number and, when possible, clear photos of the item, packaging, and shipping label. Keep the item and packaging until you receive instructions.