Frequently Asked Questions

Where do your products ship from?

Fulfillment location can vary by product and order. Shipping availability and destination eligibility are shown at checkout.

When will my order ship?

Orders are typically processed within 1–3 business days after order confirmation. Standard U.S. delivery is generally 3–7 business days after processing. Delivery timing is an estimate and can vary by carrier and destination.

How much is shipping?

Available shipping methods and charges are displayed at checkout based on the items in your cart and your destination. We do not rely on a blanket free-shipping promise.

Where do you ship?

Shipping destination availability can vary by product and market. The destinations we can currently serve, along with available shipping methods, rates, and estimated delivery details, are shown at checkout.

What is your return policy?

Eligible returns may be requested within 30 days of delivery. Returns require approval before shipment. See our Returns & Refunds page for complete eligibility, return-shipping, and refund details.

How do I track my order?

When tracking is available, shipment information will be sent after the order ships. Carrier systems can take time to activate a new tracking number.

What if my item arrives damaged, defective, or incorrect?

Email support@theywouldneversuspect.com with your order number and, when possible, clear photos of the item, packaging, and shipping label. Keep the item and packaging until you receive instructions.